Section 13 as published in the Gazette of India
(1) A Data Principal shall have the right to have readily available means of grievance redressal provided by a Data Fiduciary or Consent Manager in respect of any act or omission of such Data Fiduciary or Consent Manager regarding the performance of its obligations in relation to the personal data of such Data Principal or the exercise of her rights under the provisions of this Act and the rules made thereunder.
(2) The Data Fiduciary or Consent Manager shall respond to any grievances referred to in sub-section (1) within such period as may be prescribed from the date of its receipt for all or any class of Data Fiduciaries.
(3) The Data Principal shall exhaust the opportunity of redressing her grievance under this section before approaching the Board.
Source. Digital Personal Data Protection Act, 2023 (Act 22 of 2023, assented 11 August 2023), published in the Gazette of India, Extraordinary, Part II — Section 1. Reproduced verbatim. This page is a reference, not legal advice, and no advisor–client relationship arises from reading it.